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Support Services Description

The MedIT team of audiovisual (AV) support technicians delivers onsite and remote support to Faculty of Medicine videoconferencing sessions and other sessions using AV equipment in Faculty of Medicine rooms.

Onsite technical support is focused on curriculum sessions delivered at key sites and in specific Faculty of Medicine rooms; however onsite technical is support is available for other sessions at these locations when technicians are available.

Our Service Desk supplements our onsite technical support for certain sessions and provides on call support any videoconferencing session.

Service Delivery Model

Depending on the location of the session, the purpose of the session and the services required, technical support can be provided by onsite technicians, the Service Desk or a blend of these support teams.

Technical Support Services

On Call Session Support

Services How to Book
Session Support

·         All videoconferencing sessions are supported by the Service Desk from 7:00 am – 5:00 pm Monday – Friday.

·         A technician will answer questions, troubleshoot problems and escalate an issue to an onsite technician if needed and available

No need to book this service. Just call 1.877.266.0666 option 2 when you need assistance. Or email medit.servicedesk@ubc.ca

 

Session Set Up

Options Services How to Book
Audio Visual Presentation Set Up

·         Onsite tech ensures AV equipment is working

·         Assists presenter with presentation equipment

These services are requested as part of room reservation through the Faculty of Medicine’s Resource Coordination Team, using the Room Request Form or RoomFinder
Videoconference Session Set Up

·         Onsite tech attends the presentation site

·         Tech ensures videoconference and AV equipment is working

·         Assists presenter with presentation equipment

·         Ensures videoconference connections are working properly

Presentation Support & Monitoring

Options Services How to Book
Audio Visual Presentation Set Up & Monitoring

·         Onsite tech ensures AV equipment is working

·         Assists presenter with presentation equipment

·         Session is monitored remotely to ensure it goes smoothly

These services are requested as part of room reservation through the Faculty of Medicine’s Resource Coordination Team, using the Room Request Form or RoomFinder
Videoconference Session Set Up & Monitoring

·         Onsite techs attend all supported sites

·         Techs ensure VC and AV equipment is working

·         Assists presenters with presentation equipment

·         Ensures VC connections are working properly

·         Session is monitored remotely to ensure it goes smoothly

Training

Options Services How to Book
Orientation or Refresher

·         Onsite techs provide a 30-minute orientation or refresher on AV equipment or videoconference technology

 

 

These services are requested as part of room reservation through the Faculty of Medicine’s Resource Coordination Team, using the Room Request Form or RoomFinder
Training ·         Onsite techs provide 60-minute training on AV equipment or videoconference technology

 

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Faculty of Medicine - Facilities
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Tel: 604-875-4111x67677; 604-822-8584
Fax: 604-822-6061
Email:

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